Is your TCL Roku TV Stuck on Logo Screen? No need to worry as it is very easy to fix.
Stuck while playing Roku TV is not a big issue, it just glitches sometimes.
Here are 6 ways to fix it. These methods can help you fix the Roku TV screen stuck issue.
1. Power Cycling the TV
The most common culprit for a stuck logo screen is a power issue.
Time to try power cycling the TV:
- Unplug the power cable from the back of the TV and the wall outlet. Wait at least 2 minutes to allow the TV to discharge completely.
- As you wait, ensure your cables are properly connected to the correct inputs and nothing looks damaged. Roku TVs can sometimes get stuck if there’s an issue with the HDMI or other A/V cables.
- Plug the power cable back into the wall outlet and the TV. Press the power button on your TV remote to turn it on.
- If the logo screen is still stuck, unplug the TV again and leave it for 5-10 minutes this time. A longer discharge period can sometimes do the trick.
Try again and hopefully, your TCL Roku TV will start up normally.
2. Checking the Internet Connection
If you have any problem with internet then screen stuck problem may occur. Below are the ways to fix your internet problem.
Here are some things to check:
First, make sure your Wi-Fi router is working properly. Try restarting your router and modem.
If that doesn’t work, you may need to reset them to factory settings and reconfigure the network.
Note: This will reset your TV to factory settings, deleting all saved Wi-Fi networks.
If issues continue, try using an Ethernet cable to directly connect your TV to the router. This can help determine if the problem lies with your Wi-Fi signal or with the TV itself.
3. Updating the TCL Roku TV Software
The software on your TCL Roku TV powers its smart features and connectivity.
The software may require an update if your TV gets stuck on the logo screen when it first turns on.
Here are the steps to update your TCL Roku TV software:
- Use your Roku remote to navigate to the Home screen menu.
- Select “Settings”, then choose “System” followed by “System update”.
- The TV will automatically check for the latest update.
- If an update is available, select “Download now” to install it.
Note: The update can take 15-30 minutes to download and install, so make sure not to turn off or unplug your TV during this time.
TV will restart after update. Should restart normally after reboot, fixing logo stuck issue.
4. Disconnect All Inputs From Your Roku TV
This typically happens when there is a connectivity issue with one of the inputs, like an HDMI cable or streaming device.
To fix this, you’ll want to disconnect everything from the TV to isolate the problem.
Remove the power cable from the wall outlet and all devices connected to your Roku TV, including:
- HDMI cables from streaming devices, Blu-ray players, gaming consoles
- Antenna or cable connections
- USB drives
With everything unplugged, press and hold the power button on your Roku TV for 10 seconds to discharge any remaining power.
Plug in just the power cable and turn on your TV. The logo screen should display as expected and your Roku TV home screen should load properly.
5. Clear TCL Roku TV Cache
The cache stores temporary data and can sometimes become corrupted, preventing the TV from starting up properly.
To clear the TCL Roku TV cache:
- Unplug your TCL Roku TV power cable from the wall outlet. Leave it unplugged for at least 2 minutes.
- On your TCL Roku TV remote, simultaneously press and hold the power and home buttons for 10 to 15 seconds.
- Release the buttons and plug the power cable back in.
- Turn on your TCL Roku TV remote to power on the TV. The TV should now start up normally and load the home screen.
Your Wi-Fi passwords and streaming service logins will not be deleted if you clear the cache.
It essentially gives your TCL Roku TV a “fresh start” without having to do a full factory reset.
6. Factory Reset Your Roku TV
If you’ve tried all the solutions above and nothing seems to help, it’s time to factory reset.
Warning: Resetting the Roku TV will erase all settings and accounts.
To perform a factory reset on your TCL Roku TV:
- Make sure your TV is plugged in and the power cable is securely connected.
- Locate your TV’s reset button. It’s typically a small pinhole button on the back or side of the TV. You may need a paperclip or pin to press it.
- Press and hold the reset button for 10 to 15 seconds after the Roku logo appears on the screen.
- Release the reset button and wait a couple of minutes. Your TV will restart and the setup screen will appear.
- Follow the on-screen prompts to set up your TV. Connect to your wireless network, set up streaming channels, and add any accounts like Netflix or Hulu.
7. Contact Roku Support
Roku’s customer support team is available to help get your device back up and running. Here are the steps to contact them:
Visit support.roku.com and select the “Contact Us” option. This will allow you to chat with a live agent, submit a support ticket via email, or schedule a call back from a support rep.
Tip: Explain your TV model and the exact issue you’re experiencing. Mention that the power light comes on, but the TV gets stuck on the logo screen. Provide any details about recent software updates or changes to connections that may have impacted the device.
A TCL Roku TV stuck on logo screen can often be fixed with simple troubleshooting steps. Try power cycling, checking internet connectivity, updating software, disconnecting inputs, and clearing cache.
If issues persist, reset your TV to factory settings. With patience and gradually working through these solutions, you can resolve the startup screen freeze and enjoy streaming entertainment on your TCL Roku TV.
Roku TVs and wireless speakers may be easily connected to mobile devices via Bluetooth.
The power button is located directly beneath the TCL logo, below the TV’s power indicator light.