Is your Roku TV Apps Crashing repeatedly? So we have given the solution to this problem in this post.
In this post, we have provided you with step-by-step instructions that you can follow to fix Roku TV Apps Crashing issue easily.
- Step 1: Check Your Internet Connection
- Step 2: Restart Your Roku Device
- Step 3: Update Your Roku Software
- Step 4: Delete and Reinstall the Crashing App
- Step 5: Clear App Data and Cache
- Step 6: Factory Reset Your Roku
- Step 7: Contact Roku Customer Support
Step 1: Check Your Internet Connection
Your Roku needs a stable internet connection to run apps smoothly.
Is your WiFi signal strong where your Roku is located? If not, you may need to move your Roku closer to your router or consider using an Ethernet cable.
Slow or spotty internet service can definitely cause apps to crash or buffer endlessly.
Step 2: Restart Your Roku Device
So your Roku TV apps are crashing unexpectedly or freezing up on you.
The simplest solution is often the best.
Restarting your Roku device resets the software and memory, which can fix many minor issues.
- Locate your Roku device. It will either be built into your TV as a Roku TV or connected to your TV as a Roku streaming player.
- Find the power cable connected to your Roku device. It may be plugged directly into an outlet or into your TV’s USB port.
- Unplug the power cable for at least 30 seconds. This gives the device adequate time to fully power down.
- Plug the power cable back in and turn your TV on. Wait 2-3 minutes as your Roku restarts.
- Try accessing the apps that were crashing.
In many cases, a simple restart is all that’s needed to get your Roku working properly again.
Step 3: Update Your Roku Software
Updating the software on your Roku TV is one of the easiest ways to fix apps that are crashing or freezing.
Roku regularly releases software updates to patch bugs, fix issues, and improve performance.
To update your Roku TV software, follow these steps:
- Use your Roku remote to navigate to the Settings menu on your Roku TV home screen. Select ‘System update’ or ‘Update software.’
- Your Roku TV will automatically start checking for the latest software update. If an update is available, follow the on-screen prompts to download and install it.
- The update process usually only takes a few minutes. Your Roku TV may restart a couple of times during the installation. Do not unplug or turn off your TV during the update.
- Once the update is complete, your Roku TV will display a message confirming the new software version installed.
- After updating, try reopening the apps that were crashing to see if the issue is resolved.
Updates frequently contain fixes for app performance and stability issues.
If apps are still crashing after updating, try the additional troubleshooting steps listed below. But first, make sure you’re running the latest software for the best performance.
Step 4: Delete and Reinstall the Crashing App
If an app on your Roku TV crashes frequently or won’t open at all, it’s time to take action.
Deleting the app and reinstalling a fresh copy is an easy first step that often resolves issues.
How to Delete App
To delete the troublesome app from your Roku TV:
- Navigate to the home screen and select the app icon.
- Press the asterisk (*) button on your Roku remote to open a menu.
- Choose ‘Remove channel’ or ‘Delete app’ and confirm your choice.
- The app icon will disappear from your home screen.
How to Reinstall App
It’s time to install a fresh copy of the app:
- Open the Roku Channel Store and search for the app by name.
- Select ‘Add channel’ or ‘Install’ to begin downloading the latest version.
- The app will install automatically and a new icon will appear on your home screen once complete.
Reinstalling the app accomplishes a few things. It removes any corrupted data or software issues with the previous version.
Step 5: Clear App Data and Cache
Clearing the app cache and data is an easy step that can often fix issues with apps crashing or freezing on Roku.
How to Clear App Data and Cache
To clear the cache and data for an app on Roku, follow these steps:
- Press the Home button on your Roku remote to go to the Home screen. Use the arrow keys to highlight the app that’s crashing and press * on your remote.
- Select ‘App settings‘ or ‘Channel settings‘. This will open the app’s settings menu.
- Choose ‘Clear cache‘ or ‘Clear data‘ and press OK. This will delete any temporary data stored by the app.
- Select ‘OK‘ or ‘Yes‘ to confirm and clear the cache.
- Go back to the Home screen and try reopening the app. The app data and cache have now been cleared, so the app should load like new.
Step 6: Factory Reset Your Roku
If your Roku TV apps are crashing, freezing or not loading, a factory reset may help get things working properly again.
A factory reset will erase all data on your Roku TV and restore the default settings, potentially solving any software issues.
Factory reset your Roku TV
- To factory reset your Roku TV, go to ‘Settings’ > ‘System’ > ‘Factory reset’.
- Select ‘Reset’ to confirm and your Roku TV will reset to factory default settings.
- The reset process will take a few minutes.
- Do not unplug your Roku TV during this time.
Set up your Roku TV again
Once your Roku TV restarts, go through the initial setup steps like selecting a language, connecting to the internet, linking a Roku account, etc.
You’ll then need to re-add any streaming channels, re-enter account login info and customize your settings again.
A factory reset should get your Roku TV apps and software working properly again.
If issues continue after trying the steps above, it could indicate a hardware problem and you may need to contact Roku support for further help.
Step 7: Contact Roku Customer Support
At this point, if your Roku TV apps are still crashing after trying the previous steps, it’s time to contact Roku’s customer support for further help.
Roku’s support team is available to help troubleshoot issues and get your device back up and running.
Contact Roku Support
The easiest way to contact Roku support is through their website. Go to support.roku.com and select the “Chat with an Agent” or “Call Us” option.
Tip: Be prepared to provide details about your Roku TV model, the apps that are crashing, and the steps you’ve already tried.
If after trying all the recommended steps, your Roku TV apps continue to crash, the issue may require a repair or replacement.
Roku’s limited warranty covers defects in materials and workmanship for 12 months.
They can help determine if your Roku TV qualifies for a free repair or replacement.
Be sure to have your receipt or proof of purchase handy when contacting support.
So there you have it, 7 simple steps to get your Roku TV apps up and running again in no time.
Hope the steps we have told you have solved your problem of crashing apps on Roku TV.
You have to follow all the steps, then the problem of apps crashing in Roku TV will be solved.
Resetting your Roku is the most frequent Netflix troubleshooting solution. The device’s built-up cache will be cleared, which could lead to a number of issues.
Restarting your Roku TV is advised. Navigate to Settings > System > Power > System restart. To fix the problem, restart your TV, unplug it for ten to fifteen minutes, and then plug it back in.
Press the Home button on your remote to manually update your Roku. Navigate to Settings > System > Software Update > Check now after that. The Roku device will automatically update; however, you may need to restart in order to take use of the new capabilities.