Have you ever tried to watch a YouTube TV video only to get that frustrating “This video format is not supported” error message?
Yeah, it’s annoying. But don’t worry, it’s usually an easy fix. As you’ve probably figured out, it means that for some reason YouTube TV can’t play that particular video on your device.
But before you throw your hands up in frustration, try a few simple troubleshooting steps.
You’ll likely get back to streaming your favorite shows and clips in no time. And if all else fails, we’ve got a few workarounds that should do the trick to get you watching again.
- What Causes the “This Video Format Is Not Supported” YouTube TV Error?
- Location Access
- Network Connection
- Restricted Networks
- Unsupported Device
- Checking Your Internet Connection and Browser
- Resetting your network equipment
- Updating Your YouTube TV App
- Adjusting Video Quality Settings on YouTube TV
- Check your internet speed
- Update your streaming device software
- Restart Your Streaming Device
- Contacting YouTube TV Support for Further Troubleshooting
What Causes the “This Video Format Is Not Supported” YouTube TV Error?
There are a few possible reasons why you may encounter the “This Video Format Is Not Supported” error on YouTube TV.
Location access needs to be enabled for YouTube TV to work properly.
If location access is disabled, YouTube TV can’t verify your location and subscription details, causing playback issues.
Make sure location access is turned on for YouTube TV in your device settings.
A poor or unstable network connection is often the culprit behind playback errors on streaming services.
Double-check that you have a strong, consistent internet connection. If you’re using Wi-Fi, try moving closer to your router.
An ethernet cable can also provide a faster, more reliable connection.
If you’re trying to access YouTube TV on a private network like at work or school, content may be blocked or restricted.
YouTube TV is intended primarily for home use.
Check with your network administrator to see if access can be granted or use YouTube TV on a personal network.
Although YouTube TV is available on many streaming devices, smartphones, tablets and browsers, some older or lesser-known devices may not be compatible.
Make sure you’re using a currently supported device and that you’re running the latest version of the YouTube TV app. If needed, you may need to upgrade to a newer model.
With some troubleshooting, you should be able to resolve the “This Video Format Is Not Supported” error and get back to enjoying YouTube TV.
Checking Your Internet Connection and Browser
If YouTube TV is giving you the ‘This video format is not supported’ error, don’t worry, there are a few things you can try to fix it.
First, check your internet connection. This error often pops up when there’s an issue with your Wi-Fi or broadband.
Open a terminal or command prompt app and run a diagnostic to check for any packet loss. If there is, try restarting your router and modem.
Clearing your browser’s DNS cache can also help.
Resetting your network equipment
Resetting your network equipment like the router and modem is an easy fix and should be one of the first things you try.
Unplug them for a few minutes, then plug them back in. This refreshes their memory and software and restarts your internet connection.
Once your network is back up and running, close and reopen your browser.
This dumps any cached data that could be causing the problem.
Still, getting the error? It may be an issue with your internet provider or YouTube TV itself.
Check YouTube TV’s support site for any service alerts about streaming issues or outages in your area.
Updating Your YouTube TV App
If you see the error message “This video format is not supported” when trying to watch something on YouTube TV, it likely means your app needs an update.
YouTube TV regularly updates its app to support new video formats and fix any issues, so updating is an easy fix.
How to Update YouTube TV App
To update the YouTube TV app on your device:
- On Android (phones/tablets): Open the Google Play Store app on your device. Tap the menu icon (three vertical dots), then select “My apps & games.” Find the YouTube TV app in the list and tap “Update.” The latest version will install automatically.
- On Google TV or Android TV (smart TVs): Go to the Apps section of your TV, then open the Google Play Store app. In the top right, tap the menu icon and select “My apps & games.” Find YouTube TV in the list of installed apps and tap “Update” to get the latest version. Enable auto-updates in the Google Play Store settings to get updates right away in the future.
- If YouTube TV did not come pre-installed on your smart TV: You will need to download the YouTube TV app from your TV’s app store. Open the app store, search for “YouTube TV” and install the app. Be sure to enable auto-updates in the app store settings to keep the YouTube TV app up-to-date going forward.
Updating the YouTube TV app, whether on your phone, tablet, streaming device or smart TV, is the best way to resolve issues with playback and ensure maximum compatibility with new video formats or streaming services added to YouTube TV.
Once the update has been installed, try watching your video again.
Adjusting Video Quality Settings on YouTube TV
YouTube TV supports many common video formats, but sometimes your streaming device or internet connection can cause issues.
Here are a few things you can try to get your video playing again:
Adjust your video quality settings
The video format error often happens when your streaming device can’t handle the quality you’ve selected.
To fix this, you may need to choose a lower resolution.
- In YouTube TV, select your profile icon, then tap “Quality” in the top-right corner.
- Choose a lower resolution like 720p or 480p.
- This will load a version your device can handle.
- You can then go back to the higher quality once the video starts playing normally.
Check your internet speed
If your Wi-Fi is slow or spotty, it may have trouble loading higher-quality video formats.
Run an internet speed test to check if you have at least 15 Mbps download speed for most YouTube TV content.
If your speed is lower, you’ll need to either upgrade your internet plan or choose lower resolution settings as mentioned above.
Update your streaming device software
Outdated software on devices like Roku, Fire TV or Apple TV can sometimes cause format incompatibility issues.
Check if there are any available updates for your streaming device software and install the latest version.
This will ensure you have the newest codecs and features to properly play YouTube TV videos.
Restart Your Streaming Device
A simple restart of your streaming device can often fix temporary software glitches causing the format error.
Unplug the power cable for 30 seconds, then plug it back in.
Wait a couple of minutes for the device to fully reboot and reload YouTube TV.
Your video should now play as expected.
Hopefully trying the tips above will get your YouTube TV video working again in no time.
Contacting YouTube TV Support for Further Troubleshooting
If troubleshooting the “This video format is not supported” error on your own doesn’t work, it’s time to contact YouTube TV support for help.
YouTube TV offers a few ways to get in touch with their support team.
The YouTube TV Help Center is a great first place to look for answers.
There you’ll find solutions to common issues, FAQs, and how-to guides.
You may find a fix for your video format error there. If not, you can start a live chat with a support agent right from the Help Center page.
To start a live chat with YouTube TV support.
- Click the “Contact us” button at the Help Center.
- Explain your issue with the unsupported video format error to the agent.
- They can walk you through some additional troubleshooting steps or may need to escalate the issue to a specialist.
- The chat support is available 24 hours a day, 7 days a week.
The YouTube TV support team is there to help get your service back up and running.
So now you know how to fix the ‘this video format is not supported‘ error on YouTube TV.
Hopefully these troubleshooting steps get your favorite shows and movies streaming again with no issues.
Technology can be frustrating when it acts up but at least YouTube provides helpful support articles to resolve common problems.
If after trying the steps here you’re still seeing the format error, you may need to do a hard reset of your streaming device or check for software updates.
But in most cases, clearing the app cache and data or reinstalling the YouTube TV app should do the trick.
You can update your current playback area when using our TV app to watch (for instance, if you’re traveling). On your TV, launch the YouTube TV app. Location. Check the box for Update next to “Current playback area.”
In the USA, YouTube TV is accessible. While traveling in the United States, you can watch YouTube TV, but the content will vary depending on where you are.
If you are a member of YouTube TV and YouTube Premium then you can watch ads free videos.