So your Netflix app on your smart TV is acting up again. Maybe the interface froze or the streaming quality suddenly took a nosedive.
Whatever the issue, you just want to reset Netflix and get back to watching your favorite show.
Don’t worry, it’s an easy fix. There are a few ways you can reset Netflix on your smart TV to refresh the app and hopefully resolve any hiccups.
You’ll still be right where you left off. Just follow one of these simple steps below to reset Netflix on your smart TV in minutes.
Why You Might Need to Reset Netflix on Your Smart TV
Sometimes Netflix on your smart TV starts acting up and needs a quick reset.
Here are a few reasons why you may need to reset Netflix:
Netflix regularly updates its app to fix bugs and add new features. Occasionally, these updates don’t install properly on your smart TV and need a reset.
Checking for Netflix updates on your TV and installing the latest version often solves streaming issues.
Internet Connection Problems
If Netflix is buffering, not loading, or giving you an error message, it could be a problem with your internet connection rather than the app itself.
The Netflix app on your smart TV stores data and preferences in a cache to help it run more efficiently.
But over time, too much information in the cache can cause the app to run slowly or glitch.
Resetting Netflix empties the cache and gives the app a fresh start.
In rare cases, there may be an issue with your Netflix account that’s preventing the app from working properly.
Logging out of the Netflix app on your smart TV and then logging back in with your account credentials refreshes your login and typically fixes any account-related problems.
Resetting Netflix only takes a few minutes and is an easy first step to try before contacting support.
In most cases, it will have your favorite shows streaming again in no time!
Step 1: Restart the TV
So the first thing you’ll want to try is a simple restart of your smart TV.
This refreshes the system and can often fix glitches with streaming apps like Netflix.
To restart your smart TV:
- Locate the power button on your TV’s remote control. For most smart TVs, it’s a dedicated power button. If not, try the input or source button.
- Press and hold the power button for 3 to 5 seconds until the TV shuts off completely. Don’t just tap it quickly, give it a solid press and hold.
- Wait at least 30 seconds for the TV to fully power cycle. This gives the memory and processors time to reset.
- Press the power button again to turn your TV back on.
Once your TV has restarted and powered back on, open the Netflix app and see if your issues are resolved.
In many cases, a simple restart is all that’s needed to refresh the app and get you streaming your favorite shows again.
If restarting the TV didn’t do the trick, try the additional solutions in the sections below.
Step 2: Clear Netflix app data
To reset your Netflix app on a smart TV, the simplest solution is to clear the app’s cache and data.
This will reset the app to its default factory settings without affecting your Netflix profile or account.
How to Clear Netflix app data:
- Using your smart TV remote, navigate to the Apps or Smart Hub menu. This is usually accessed by pressing the “Home” or “Apps” button on your remote.
- Locate the Netflix app icon and highlight it. This may be under an “Apps” or “Video Streaming” submenu.
- Press and hold the “Select” or “OK” button on your remote for 3 to 5 seconds. This will bring up an options or context menu for the Netflix app.
- Select “Clear data” or “Clear cache“. This will delete any stored data or login info for the Netflix app on your TV.
- Close the options menu and re-open the Netflix app on your TV. You may be prompted to re-enter your Netflix account email and password.
- The Netflix app should now be reset to default settings. You may need to set any preferences for content ratings, profiles or subtitles again. But your viewing history, lists and recommendations will still be associated with your Netflix account.
Resetting the Netflix app is an easy way to fix issues with streaming or logging in, without majorly disrupting your Netflix experience.
Be sure to note any custom settings you may want to reconfigure after the reset.
Step 3: Update the Netflix app
Updating the Netflix app on your smart TV is an easy fix that can often resolve issues with the service.
To update the Netflix app on your smart TV, follow these steps:
- Use your TV remote to highlight and select the Netflix app. This will open the app info or options screen.
- Look for an option like ‘Update app’ or ‘Check for updates’. Select this to search for the latest version of the Netflix app.
- If an update is available, select ‘Update now’ or ‘Install update’ to download and install it.
- Once the update completes, exit the app info screen. The latest version of the Netflix app will now open.
- Sign in with your Netflix account credentials and see if the issue with streaming or playback has been resolved.
Updating the app may also improve:
- Fix playback problems
- Improve streaming quality
- Add new features
Keeping apps up to date on your smart TV and streaming devices is an easy way to ensure the best possible experience with services like Netflix.
Be sure to check for app updates regularly and install them when available.
Step 4: Reset the smart TV to factory settings
A smart TV can sometimes act up or freeze, requiring a reset of the Netflix app or a full factory reset.
If Netflix is not loading or playing content properly on your smart TV, a reset may help get things working again.
As a last resort, you may need to reset your smart TV to its factory default settings to refresh the Netflix app.
This will clear your Netflix login info, viewing history, and any other personalized settings. Make sure any settings or accounts you want to keep are backed up first.
To factory reset your smart TV:
- Locate the “Reset” or “Restore Factory Settings” option in your TV’s settings menu. This is usually in the “General” or “Systems” section.
- Select “Reset to Factory Defaults” and then confirm to erase all settings and restore default options.
- The TV will restart and walk you through the initial setup again like when you first bought it.
- Sign in again with your Netflix account and any other streaming service logins to start using your TV.
- You may have to set up Wi-Fi networks, input sources, and custom picture/audio modes again. But your Netflix app should now be refreshed and working properly once more.
Performing a hard reset of your smart TV is an effective way to troubleshoot issues with streaming apps and software when basic resetting does not work.
Be patient going through the setup process again your Netflix will be back online in no time!
Step 5: Contact Netflix support
If all else fails, you may need to contact Netflix customer support for help resetting Netflix on your smart TV.
Their tech support team is available 24/7 to help resolve any issues you’re experiencing.
To speak to a live agent:
Call 1-866-579-7172 or start a live chat on the Netflix help page. Explain that you’ve tried troubleshooting Netflix on your smart TV but need help performing a reset.
In conclusion, there are a few simple solutions you can try to reset Netflix on your smart TV.
With some patience and troubleshooting, you should be able to get Netflix working again on your smart TV. If problems persist, it may indicate an issue with your Netflix account or subscription.
You can contact Netflix customer support for further help.
Resetting the Netflix app on your smart TV will not delete your Netflix profiles, viewing history, or account details. It will only sign you out of the app on that device. Your account information is stored by Netflix and can be accessed again once you sign back in. The reset will clear any cached data stored on your TV to resolve any software issues. Your full Netflix account remains intact.