So you’re trying to kick back, relax, and watch some Netflix on your Xfinity cable connection, but it’s just not working.
A few quick troubleshooting steps you can try to get your Netflix streaming working again on Xfinity.
Before you throw in the towel and resign yourself to a Netflix-less existence, give these tips a shot.
Worst case, you waste a few minutes trying them.
Nothing to lose, right? Take a deep breath and dive into some easy fixes.
- Possible Causes of Netflix Not Working on Xfinity
- Troubleshooting Steps for Netflix Not Working on Xfinity
- Contact Xfinity and Netflix Support if Issues Persist
Possible Causes of Netflix Not Working on Xfinity
If you’re an Xfinity customer having issues streaming Netflix.
|Outdated Netflix App
|Make sure you have the latest version installed on your device.
|Check your network connectivity and ensure you have the recommended Internet speed.
|Xfinity Network Settings
|Adjust settings on your Xfinity gateway or modem for optimized streaming.
|Ensure your streaming device is compatible with Netflix and meets the requirements.
|Consider factors like outdated hardware, software glitches, or service disruptions.
Outdated Netflix App
The problem could be as simple as an outdated Netflix app. Make sure you have the latest version installed on your device.
Outdated apps often don’t function properly and need to be updated to work with any changes made to the Netflix service.
Next, check your network connectivity for the best streaming experience.
Netflix recommends an internet download speed of at least 5 megabits per second for HD content and 25 megabits per second for 4K content.
You can test your Xfinity internet speed directly through the Xfinity My Account app or website.
If your speed seems slow, there are a few things you can try.
First, reboot your Xfinity gateway or cable modem and streaming device like your smart TV, streaming stick or Blu-ray player.
A reboot will refresh your network connection and can often fix minor issues.
You should also make sure your gateway or modem is placed in an open area away from things like microwaves, cordless phones or heavy appliances that could interfere with the signal.
Xfinity Network Settings
It’s also possible some settings on your Xfinity gateway or modem need to be adjusted for the best Netflix streaming.
Log in to your gateway and make sure “Multicast Streaming” is enabled.
This allows for smooth streaming of live and on-demand internet video.
You should also enable “IGMP Proxy” which helps optimize the delivery of streaming multimedia content over your home network.
Finally, double-check that your streaming device like a smart TV, Blu-ray player or streaming stick is compatible with the Netflix service and able to stream content in the quality you want, whether HD, 4K or HDR.
Most major brands are compatible but some older models may only support lower resolutions.
If needed, you can get an affordable streaming stick to plug into your TV’s HDMI port for easy access to Netflix and other streaming apps.
Troubleshooting Steps for Netflix Not Working on Xfinity
If Netflix isn’t working when you try to stream on your Xfinity device, don’t panic!
There are a few troubleshooting steps you can try to get your show back on.
1. Restarting the Device
The simplest solution is often the best. Restart your streaming device like Roku, Fire TV or smart TV to refresh its memory and software.
This can fix minor software glitches that may be preventing Netflix from loading properly.
2. Checking Network Connectivity
Make sure your Xfinity internet connection is up and running.
Reboot your Xfinity gateway or modem and router if needed. Check that all cables are securely plugged in.
If your Wi-Fi is spotty, try moving your device closer to the router.
You may need to reset your network name and password.
3. Updating the Netflix app
Outdated versions of the Netflix app can sometimes cause streaming issues.
Update the Netflix app on your device to the latest version.
Roku, Fire TV, Android TV and Apple TV users can update apps directly on the device.
For smart TVs, you may need to update the entire TV software.
Check with your TV manufacturer’s support site for the latest updates.
4. Resetting Xfinity’s network settings
If the previous steps don’t work, you may need to reset your Xfinity network equipment to default factory settings.
This will reset your Wi-Fi name and password, so be sure to note them down first.
Resetting the network equipment can help resolve connectivity problems and clear up software glitches.
You can then set your network back up with the same settings as before
5. Checking device compatibility
Ensure your streaming device, smart TV or other hardware is compatible with the Netflix service and meets the minimum software requirements.
Some older devices may not support certain Netflix features or have enough processing power to stream content reliably.
If needed, you can consider upgrading to a newer, compatible device to enjoy Netflix again.
Contact Xfinity and Netflix Support if Issues Persist
If you’ve tried the basic troubleshooting steps and Netflix is still not working with your Xfinity service.
It’s time to contact their support teams directly.
They should be able to investigate further and resolve any issues on their end.
Contact Xfinity Support
As your internet service provider, Xfinity will need to ensure your connection and equipment are working properly to access Netflix.
Here are the steps to contact them:
- Visit xfinity.com and sign in to your account. Click “Contact Us” or “Chat with an agent.”
- Call 1-800-XFINITY (1-800-934-6489) to speak to a support representative. Phone support is available 24/7.
- Be prepared to provide details about your setup like your Xfinity gateway or cable modem model number, router details if you have your own, what streaming devices you’re using, etc.
- Describe the issues you’re experiencing in accessing Netflix like error messages displaying, buffering, or content not loading. The more information you can provide the better.
- Ask them to check if any service outages in your area could be impacting your connectivity. Have them analyze your equipment signals and connection to identify any problems.
- They may send a technician to your home to test wiring or swap out faulty equipment to get you back up and streaming again.
Contact Netflix Support
If Xfinity confirms your service and equipment are working fine but Netflix is still giving you trouble.
Contact their support team:
- Visit netflix.com/help and select “Start Live Chat” to chat with an agent or call 1-866-579-7172. Support is available 24 hours a day, 7 days a week.
- Be prepared to provide the same details about your setup and the issues you’re seeing. Let them know you’ve already contacted Xfinity and they reported no problems.
- Netflix support can check if there are any outages impacting streaming in your area. They may also suggest reinstalling the Netflix app, performing a power cycle of your streaming devices, or clearing your Netflix cache and cookies to resolve software glitches.
- As a last resort, they may suggest temporarily changing your Netflix plan to a lower resolution like a standard definition to allow time for any issues to resolve on their servers before switching back to high-definition streaming.
With persistence and teamwork between Xfinity, Netflix and yourself, the root cause of why Netflix isn’t working on your Xfinity connection can be found and fixed. Don’t give up!
Staying calm and cooperative with their support staff will get your shows and movies back up and streaming in no time.
So there you have it, a few easy things you can try to get your Netflix up and running again on Xfinity.
Don’t get too frustrated if it’s still not working right away.
Sometimes these issues just take a little time and patience to resolve.
But at least now you’ve got some steps to take to start troubleshooting.
If all else fails, you can always give Xfinity a call and have them walk you through some additional fixes over the phone.
Use your remote control’s A button to select Reset Netflix by scrolling to the right.
Customers in the US can subscribe to a qualified Xfinity plan that comes with a Netflix membership.
On your remote, press the Xfinity (X1 or Flex) or home (Flex) buttons. To access the gear icon and then to Settings, use the right or left arrow buttons. To access Privacy, use the up or down arrow keys and then press OK.