Is your Roku TV not connecting to Hotspot? It is very easy to fix. This is not a big problem, there must have been a problem with the Roku TV.
Your Roku TV is set up and linked to your home WiFi, but for some reason, it won’t connect to your mobile hotspot.
We will tell you some important solutions to fix it. These methods will make it simple for you to connect your mobile hotspot to Roku TV.
- Common Reasons a Roku TV Won’t Connect to a Mobile Hotspot
- Troubleshooting Steps To Fix Roku TV Won’t Connect to a Mobile Hotspot
- Advanced Troubleshooting
Common Reasons a Roku TV Won’t Connect to a Mobile Hotspot
There are a few common reasons why your Roku TV may struggle to connect to your mobile hotspot.
There are different types of hotspots. If your hotspot is older, it may not support the wireless security protocols needed for your Roku TV to connect.
Double-check that your hotspot uses WPA2 security and broadcasts in the 2.4GHz band. If not, you’ll need to update your hotspot to a newer model.
Incorrect Network Settings
It’s easy to enter the wrong password or select the incorrect network name on your Roku TV.
Re-check that the network name (SSID) and password you’re entering match exactly what’s listed on your hotspot.
Also verify that you’re connecting to a 2.4GHz network and not the 5GHz band.
Outdated Roku Software
If your Roku TV software is outdated, it may have connectivity issues with newer hotspot models.
Check for any available software updates on your Roku TV and install them.
Updates often contain security patches and compatibility fixes to prevent problems like this.
Troubleshooting Steps To Fix Roku TV Won’t Connect to a Mobile Hotspot
There are a few troubleshooting steps you can try to get your Roku TV connecting to the internet again in no time.
Checking Hotspot Compatibility
First, double-check that your mobile hotspot is actually compatible with your Roku TV.
Roku hotspots are available from AT&T, Verizon, T-Mobile and Sprint, but not from smaller or international carriers.
If your hotspot is from a major carrier, it should work, so move on to the next steps.
Verifying Network Settings
Make sure your Roku TV and mobile hotspot have the correct network settings.
- On your Roku TV, go to Settings > Network > Set up a new network.
- Select the name of your mobile hotspot network from the list.
- If asked for a password, enter the password for your mobile hotspot.
On your mobile hotspot, check that you have an active data connection and that the hotspot is turned on.
The network name (SSID) should be visible. Some hotspots have an option to hide the network name for security, make sure this option is turned off.
The security type should be set to WPA2-PSK (the most common).
Updating Roku Software
The Roku TV may need an update if your network settings are correct but your TV still won’t connect.
- Go to Settings > System > System update on your Roku TV.
- Select “Check now” to check for the latest update.
- If an update is available, select “Download and install” to install it.
- Once updated, try connecting your Roku TV to the mobile hotspot again.
Improving Your Hotspot’s Signal Strength for Roku TV
If all else seems in order, the issue could be a weak wireless signal from your mobile hotspot to your Roku TV.
Try moving your hotspot closer to your Roku TV, within 10-15 feet if possible.
Make sure there are no big obstructions like walls between the two devices.
You can also try changing the broadcast channel on your hotspot to a less crowded channel, like 1, 6 or 11.
If the basic troubleshooting steps didn’t work, it’s time to try some more advanced solutions to get your Roku TV connected to the internet.
Reset Your Roku TV’s Network Settings
To reset the network settings:
- Go to Settings > Network on your Roku TV
- Select “Reset connection” or “Reset network settings”
- Your Roku TV will restart. Once it comes back on, try reconnecting to your WiFi network.
Warning: Resetting your Roku TV’s network settings will clear out any incorrect WiFi password or network information stored on the device and allow you to start fresh.
Perform a Factory Reset of Your Roku TV
This should resolve any software issues preventing a network connection. To factory reset your Roku TV:
- Go to Settings > System > Advanced system settings > Factory reset
- Follow the on-screen prompts to confirm and complete the reset
- Restart your Roku TV and follow the initial setup again, including connecting to WiFi.
Contact Roku Customer Support for Assistance
If resetting network settings and performing a factory reset don’t work, the issue could be related to your Roku TV’s software or hardware.
Roku’s customer support team may be able to diagnose and resolve the problem. You can contact them via:
- Phone: 1-888-600-7658 (US), 0800 085 6640 (UK)
- Chat: roku.com/support (select “Contact us” to start a live chat)
- Email: [email protected]
Tip: Be prepared to provide details about your Roku TV model, software version, network setup, and the steps you’ve already tried. They may have additional troubleshooting tips or need to schedule a repair or replacement of your device.
Connect Your Roku TV via Ethernet Cable
If all else fails, try connecting your Roku TV directly to your router or modem.
This will bypass any WiFi connectivity issues. To connect via Ethernet:
- Check to see if your router/modem and Roku TV are both on.
- Plug one end of an Ethernet cable into your router/modem’s Ethernet port.
- Plug the other end into the Ethernet port on the back of your Roku TV.
- Go to Settings > Network on your Roku TV and select “Wired connection”.
- Your Roku TV should now be connected to the internet.
- If WiFi problems are unsolvable, you might need to leave the Ethernet wire connected all the time.
With persistence, one of these advanced troubleshooting techniques should get your Roku TV back online.
There are several potential solutions for connecting a Roku TV to a mobile hotspot. The key is methodically troubleshooting compatibility issues, network settings, software updates, signal strength, and advanced options like resetting the TV and contacting Roku support.
You should be able to connect your Roku TV if you are patient and try each step. An Ethernet cable is also an option if WiFi problems persist.
Log into the Xfinity Website using a mobile device connected to the same WiFi, and use your Roku TV for smooth streaming after logging in.
Connect your TCL Roku TV’s HDMI 1 input or any other HDMI ports using the HDMI cable from your cable or satellite receiver.