TCL TV Won’t Connect to WIFI After Factory Reset – (5 Solutions)
Is your TCL TV Won’t Connect to WIFI After Factory Reset? After reading this post, your problem will be solved.
No need to panic, we’ve got you covered with some easy solutions to get you streaming your favorite shows in no time.
Factory resets are meant to refresh your TV and clear out any software issues, but they can sometimes reset your network settings as well.
Before you call customer service or start regretting that reset, try these simple steps to reconnect your TCL TV to Wi-Fi.
Solution 1: Power Cycling the TV and Router
To resolve Wi-Fi connectivity issues after factory resetting your TCL TV, power cycling the TV and your router is a simple first step.
Power cycling involves unplugging the router and modem from the power outlet and waiting for a certain time.
Power cycling helps to clear any temporary network issues and can resolve connectivity problems.
To power cycle your TCL TV;
- Unplug the power cable from the back of the TV or the wall outlet.
- Wait at least 2 minutes before plugging it back in.
- This gives the TV time to fully reset.
- Once the TV is plugged back in, turn it on and try connecting to your Wi-Fi network again.
You’ll also want to power cycle your Wi-Fi router;
- Unplug the router and modem from the power outlet.
- Wait 30 seconds before plugging the modem back in.
- Wait another 30 seconds, then plug in your router.
- Give the router 3 minutes to fully restart before trying to connect your TCL TV again.
Power cycling the TV and router can be an effective solution for resolving Wi-Fi connection issues after a factory reset.
The restart helps refresh the network settings on both devices so they can detect each other properly.
In many cases, a simple power cycle is all that’s needed to get your TCL TV reconnected to Wi-Fi after a reset.
If power cycling your TCL TV and router does not resolve the connectivity issues, try the additional solutions below.
Solution 2: Updating TCL TV’s Firmware
The second solution to try if your TCL TV won’t connect to WiFi after a factory reset is updating the firmware.
Firmware is the software that controls the components and functions of your TCL TV.
Check for Available Updates
In the settings menu of your TCL TV;
- Select “System” > “System Update.”
- Your TV will automatically check if any firmware updates are available for download.
- If an update is found, select “Update Now” and the latest version will install.
- This usually takes just a few minutes.
- Once the update is complete, your TCL TV will restart.
Manually Update Firmware
If your TCL TV does not find any available updates automatically or is unable to connect to the network, you may need to manually update the firmware using a USB drive.
Download the latest firmware update for your specific TCL TV model from the TCL support website onto a FAT32 formatted USB drive.
- With your TCL TV turned on, insert the USB drive into the USB port.
- In the settings menu, select “System” > “System Update.”
- Choose “Update Now” and select the update file from your USB drive.
- Follow the on-screen prompts to complete the installation.
- Remove the USB drive once the update finishes and your TCL TV restarts.
Updating the firmware on your TCL TV is one of the best ways to fix connectivity issues and ensure optimal performance.
Be sure to repeat the WiFi setup steps from Solution 1 after updating and your TCL TV should now be able to connect to the network.
If you continue to face problems connecting to WiFi, try the additional solutions below.
Solution 3: Resetting Network Settings on TCL TV
One of the third things to try is resetting the network settings on your TV.
This will restore the default WiFi configuration and clear any saved networks or passwords that could be causing issues.
To reset the network settings on your TCL TV:
- Use your remote to navigate to the Settings menu on your TV. This is usually accessed by pressing the Menu or Settings button.
- Scroll down to select “Network” or “Internet” options. This may be under an “Advanced” submenu.
- Look for an option like “Reset Wi-Fi, mobile & Bluetooth” or “Reset connection”. Select this to reset the network settings.
- Your TV may ask you to confirm the reset by pressing OK or selecting “Reset Settings”. Do this to complete the process.
- Once the reset is done, your TV’s network settings will be restored to default. You should now be able to set up a new WiFi connection and reconnect your TCL TV.
Can You Use a WiFi Adapter for Samsung TV? A Step-by-Step Guide
Also Read
Solution 4: Double-checking Wi-Fi Settings
Once you’ve reset your TCL TV to factory settings, it’s time to set up your Wi-Fi connection again.
Double-checking that all your network information is entered correctly is one of the easiest ways to fix connectivity issues.
Ensure Wi-Fi is enabled
On your TCL TV’s home screen, select the option for “Network Settings” or “Wireless Network“.
Make sure the toggle next to “Wi-Fi Enabled” is turned on. If Wi-Fi is disabled, your TV won’t be able to find or connect to any wireless network.
Select your network
A list of available Wi-Fi networks in your area should populate the screen.
Choose your home network from the list. If your network isn’t showing up, try moving your TV closer to your router.
There may also be connectivity issues with your internet service provider. It’s a good idea to restart your TV and router and try again.
Enter password correctly
Carefully enter your network password to connect to the Wi-Fi. Double-check that the password is input precisely.
One wrong character or capital letter can prevent your TV from linking to the network.
If you’ve forgotten your Wi-Fi password, you’ll need to reset your router to default factory settings to obtain the default network name and password.
Check security settings
Your Wi-Fi network security settings on the TCL TV must match your router’s security type (WPA, WPA2, WPA3).
The most common and secure type is WPA2. If the securities don’t check, your TV won’t be able to connect.
You may need to adjust the security type on either your TV or router to get them in sync.
Tip: Make sure your Wi-Fi coverage extends to the location of your TV. If not, you may need to get a Wi-Fi range extender.
Solution 5: Contacting TCL Support or Professional Assistance
TCL Support Team is available to help with any inquiries or issues related to their products Customers can contact TCL Support via email, phone, or online form to get in touch with a service representative There is a customer service hotline provided for support and service enquiries regarding TCL products.
Contact TCL Support
If after trying the other troubleshooting steps your TCL TV is still not connecting to WiFi after a factory reset, it’s time to reach out to the pros for help.
TCL’s customer support team is ready to assist you further in getting your TV back online.
You have a few options for contacting TCL Support:
- Call TCL’s support hotline. The customer service phone number should be listed in your TV’s manual or on TCL’s website. Explain your situation to the support rep and they can walk you through some additional troubleshooting or schedule a technician visit if needed.
- Submit a support ticket on TCL’s website. Fill out the online form describing your TV model, the steps you’ve already tried, and the issues you’re still facing. A support rep will get back to you within 1-2 business days with suggestions or next steps.
- Email TCL’s support team. If you prefer to explain your situation in writing, you can email TCL’s support staff. Be sure to include details about your specific TV, the factory reset process you went through, and any error messages you’re getting when connecting to WiFi. Attach photos if it would be helpful.
- Schedule an appointment with a technician. For some issues, TCL may need to send a technician out to evaluate and repair the TV. TCL Support can determine if a technician visit is necessary and schedule a visit from a local TCL-approved technician. There may be fees for a technician house call, so contacting support first is recommended.
Conclusion
So there you have it, 5 easy solutions to try if your TCL TV won’t connect to WiFi after a factory reset.
Hopefully one of these methods worked for you and you’re back to streaming your favorite shows.
Technology can be frustrating when it doesn’t work as expected, but a little patience and troubleshooting usually pays off.
If all else fails, you can always give TCL support a call – they’re there to help resolve any issues and get you back up and running.
FAQs;
From the Home screen, select the Settings icon. On the Wi-Fi Settings tab, toggle Wi-Fi on and off. You should now see a list of wireless networks available.
You can do this using WiFi (available on all TCL Roku TVs) or by using an Ethernet cable (only applicable to 4K Roku TVs).